Client Support - Automated System

  • Rivière-du-Loup, Quebec, Canada
  • English
  • Full-time
  • Sales, Service and Client Experience
  • IEG-040AE-V1

Imagine a job in which you can use your skills as a Service or Maintenance Technician, while simply being on the phone with your customer. Because what turns you on is the contact you maintain with your customers and meet their needs. This is the opportunity you've been waiting for!

At Premier Tech Chronos, our manufacturing solutions are completely adapted to our client's needs. We are committed to offering quality products at the forefront of technology, but also to offering our customers unprecedented after-sales service.

That's why we're looking for our new Technical Support Technician to assist and help our customers all over America! You will be able to apply your programming and robotics skills in addition to your customer service focus. Your new challenge will be central to the satisfaction of our customers. Are you THE person we are looking for?

Here is the challenge we offer you:

  • You will answer calls from our external and internal customers to help them with technical issues related to their equipment;
  • Once you have a clear understanding of their situation, you will be in action mode to assist them in developing a solution;
  • You will work as a team to solve complex questions and share your knowledge;
  • You will act as a central point: you will direct customers to the various teams such as parts and sales to best meet their needs;
  • In short, you will offer exceptional customer service, nothing less!

This position is for you if:

  • You are passionate about automation and robotics. That's why you've done training in this area;
  • Allen Bradley PLCs and FANUC robots have no more secrets for you;
  • Throughout your career, you have acquired knowledge in mechanics, electricity and pneumatics;
  • Pressure is what drives you - otherwise you get bored!
  • Your ability to solve problems quickly has made you famous;
  • You are customer-oriented and always have customer satisfaction at heart;
  • You can do all of the above in English;
  • También can hacer todo todo lo anterior mencionado en español.
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