Field Service Technician – Customer Service

Amongst the responsibilities of a field service technician, we expect service, maintenance and upgrades of new and existing industrial automation and packaging equipment. You will also act as a trusted advisor to support customers in the implementation of their manufacturing and corporate objective.

Your focus is to provide customers with a complete understanding of how we can elevate the performance and productivity of their equipment through fully integrated solutions such as audits, maintenance plans, safety plans, part management, upgrade, optimization, retrofits, training recommendations, and much more.

Why join Premier Tech

• Who we are: Premier Tech - YouTube

Your future work environment

• Thanks to our team's flexible and agile approach, this role can be performed remotely and involves travel to our customer sites

Your future team
At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

What we offer

• Health, vision, and dental insurance plans - available day one
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through University of Premier Tech platform

Your future role

• Manage uptime by proactively identify and address customers’ challenges 
• Advise and train customers on the equipment
• Understand and integrate customer operations and management needs into clear actions and recommendations
• Facilitate a harmonious relationship with customers and team members across functions
• Report daily on activity, book travels, and report timesheet and expenses in timely manner
• Provide technical phone support for troubleshooting and supporting colleagues
• Maintain availability for communication with management and customer
• Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives
• Audit equipment and provide recommendations to optimize uptime
• Test equipment to make sure it meets safety regulations
• Promote health and safety to mitigate risks and safety issues
• Adapt to a changing travel and work schedule — a minimum of 75% travel is expected
• Work up to 12 hours per day, possibly nights and weekends as per customer request

Technical skills

• Mechatronic and electro-mechanic​
• Robotics — FANUC or similar preferred​
• Controls — VFD, PLCs, HMI, Allen Bradley or similar ​
• Electrical — high and low voltage ​
• Mechanical
• Pneumatics​
• Hydraulics​

Required skills

• Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment
• Associate degree with emphasis in mechanical, electrical or automation
• Ability to interpret electrical, mechanical, pneumatic schematics
• PLC troubleshooting experience, i.e., the ability to upload and download
• High safety proficiency
• Consultative selling skills
• Excellent time management skills
• Great communication and training skills
• Proficiency in Microsoft Word, Excel, Outlook
• Ability to climb a ladder and lift a minimum of 50 lb weight
• Valid US passport and up-to-date state driver’s license
• US citizen to access some customer locations; no criminal convictions to inhibit international travel
• Service of packaging machinery — an asset

Do these words spark your interest?

PLCs, automation, industrial machinery, troubleshooting, travel, customer service

Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!

If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!