Client Solutions Manager

  • Faridabad, Haryana, India
  • English
  • Full-time
  • Sales, Service and Client Experience
  • PTSA-INDIA-CS001

Are you passionate, customer-oriented and do you have a passion for technology? Then you may be the Client Solutions Manager we are looking for!

Our Client Solutions team is the excellence of Premier Tech Systems and Automation’s after-sales service. Our clients are our main purpose and that's why we have a team that is entirely dedicated to serving them. Our offer: equipment optimization, sale of replacement parts, training, preventive maintenance and technical support.

As a Client Solutions Manager, you will lead the Client Solutions business and Field Service Engineer team in Faridabad, Haryana, India.

 

Here’s the proposed challenge:

  • Manage the client service activities;
  • Solve problems encountered in clients’ relations;
  • Overview the process of part quotations;
  • Deploy and push forward necessary strategies to increase the parts business;
  • Overview the I&C process and ensure good handover to the customer;
  • Overview the after sales service commercial implementation (territories/locations);
  • Establish a true commercial service and parts offer;
  • Overview and monitor the help desk implementation.

 

Are you the one we are looking for?

  • You hold a Bachelor’s or Master’s Degree in Business Administration.  A Degree in Mechanical or Electrical Engineer is a plus!
  • You have at least 7 years of direct experience in managing client service and team members;
  • You have good knowledge of marketing and sales;
  • You are service-oriented with the ability to handle client’s inquiries;
  • You are a natural leader, which enables you to develop team.

 

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