Client Solutions Manager
- Faridabad, Haryana, India
- Sales, Service and Client Experience
Are you passionate, customer-oriented and do you have a passion for technology? Then you may be the Client Solutions Manager we are looking for!
Our Client Solutions team is the excellence of Premier Tech Systems and Automation’s after-sales service. Our clients are our main purpose and that's why we have a team that is entirely dedicated to serving them. Our offer: equipment optimization, sale of replacement parts, training, preventive maintenance and technical support.
As a Client Solutions Manager, you will lead the Client Solutions business and Field Service Engineer team in Faridabad, Haryana, India.
Here’s the proposed challenge:
- Manage the client service activities;
- Solve problems encountered in clients’ relations;
- Overview the process of part quotations;
- Deploy and push forward necessary strategies to increase the parts business;
- Overview the I&C process and ensure good handover to the customer;
- Overview the after sales service commercial implementation (territories/locations);
- Establish a true commercial service and parts offer;
- Overview and monitor the help desk implementation.
Are you the one we are looking for?
- You hold a Bachelor’s or Master’s Degree in Business Administration. A Degree in Mechanical or Electrical Engineer is a plus!
- You have at least 7 years of direct experience in managing client service and team members;
- You have good knowledge of marketing and sales;
- You are service-oriented with the ability to handle client’s inquiries;
- You are a natural leader, which enables you to develop team.