Customer Service Representative

Are you a self-starter who thrives working independently, yet values the support of a collaborative team? As the gatekeeper for all incoming client requests, you will play a pivotal role in ensuring seamless access to our services for B2C clients. Acting as the primary point of contact, you will manage the dispatch and prioritization of requests, ensuring our clients receive timely, high-quality support.

Why join Premier Tech

• Who we are: Premier Tech - YouTube

Your future work environment

You will be part of our growing team at our Vinton, IA office

Your future team
As a global leader in wastewater treatment, rainwater harvesting, stormwater management, liquid storage and organic waste recycling, Premier Tech Water and Environment provides sustainable solutions to current and future problems. Thanks to our local roots and our worldwide reach, we have an extensive knowledge of our markets and are masters of our destiny.

What we offer

• Health, vision, and dental insurance plans - available day one
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through University of Premier Tech platform

Your future role

• Serve as the primary point of contact and gatekeeper for B2C clients, managing and dispatching all incoming service requests
• Respond promptly and professionally to client inquiries, building and maintaining strong, positive relationships
• Act as the first line of triage for all requests, determining urgency and directing them to the appropriate teams or resources when necessary
• Take ownership of the order process for clients—placement, tracking, fulfillment—ensuring efficiency and accuracy throughout
• Work mostly autonomously to prioritize tasks, resolve issues, and make decisions that positively impact the client experience
• Collaborate with colleagues from other teams as needed, leveraging their expertise to resolve complex issues while maintaining responsibility for the client journey
• Maintain a deep understanding of our products, services, and industry trends to provide expert advice and solutions
• Proactively anticipate client needs, providing updates and solutions before issues arise
• Accurately document all client interactions and transactions; generate and analyze reports on customer service metrics to identify areas for improvement

Required skills

• Three years minimum of experience in a Dispatch or key Customer Service role
• Excellent communication skills, both written and spoken
• Strong problem-solving abilities and attention to detail
• Proficient with customer service software, CRMs, and common office tools
• Ability to work independently and collaboratively in a fast-paced environment
• Customer-focused approach
• Professionalism and strong interpersonal skills
• Adaptability, perseverance and resilience in handling challenging situations
• Team player with the ability to collaborate across various stakeholders

Do these words spark your interest?

Septic, water treatment, dispatch, customer service, team work, collaboration

Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you!

If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!